Thursday, February 9, 2012

We love you, Fenway!

I think I've said this a few times...we have the best customers on the planet. Some of you have been with us since we started over ten years ago, and we can't get over how good you've been to us. Things are going to be changing a lot at Doodlekins when the new site launches, but one thing I can promise is we will always give you the CARE in customer care. It's heartfelt, always will be.

Today, Jennifer D'Andrea, a longtime customer, wrote to us about a future label purchase. She and her husband lost Fenway, one of their three dogs. The story and photograph she shared reminded us that we can all do a little good for people, even with cartoon labels. She was kind enough to let us share this with you. (Click the photo below to enlarge.)

I wanted to make sure everyone has the opportunity to have an angel if they need one. The halo accessory isn't just for a doodle that has passed on. A lot of folks use them in conjunction with the Halloween devil horn headband on pets and children to show them as angels and devils. Really adorable; you guys are so creative, it amazes us every time!

So, if you want the halo to very clearly represent a doodle that has passed on, we can turn them into angels. It's not something we offer on the current site, although it will be on the new site someday, you just have to request it in the cart's special request box. We put a little blue sky and cloud background behind the doodle, and add hearts, too. Dogs get tiny bones around them as well.

We hope to continue improving our products so they fit your family's story and lifestyle. Never hesitate to ask for something special, or make a suggestion. We're here for you, whether you're newlyweds, unmarried, or married for decades, whether you're a family with one mom or two, whether you have human kids or fur-kids, or even fin-kids! (Yes, some of our families really love their fish, so, we love them too!)

We wish the D'Andreas all our best, and to all of you as well.
Megan